Common Questions

1. Are you funded by the government?
   No. We are a private, nonprofit organization that provides skilled care to patients and direct bills a variety of insurances including Medicare and Medicaid.
2. How can we receive care from your organization?
   Ask your physician to refer you for services or call us and ask to speak to a clinical team leader.
   
3. How do I know if I am eligible for care?
   We encourage you to call us for information and to discuss your specific concerns.
   
4. Do you have someone who can spend nights with my family member?
   We provide intermittent, skilled care for hundreds of patients on any given day but we do not provide custodial care in shifts. We will, however, help you find the care you are looking for.
   
5. How many patients do you care for every year?
   Addison County Home Health made 87,654 visits to over 1,300 patients during the past year.
6. How can we tell when it is time to think about hospice services for our parents, grandparents, family members?
   Please call the agency and ask to speak directly with one of our hospice nurses. That discussion, on the phone or in person, will help you and your family understand what decisions need to be made and what decisions may be beneficial.
   
7. How can I figure out what community resources  and services are available to me or my family?
   Our home care social worker will speak with you by phone or meet with you in person to discuss what resources and services are available to your family. Please call the agency to find a time that works for you.
8. What do I do if I want to change the schedule or frequency of the skilled care visits I am receiving?
   A clinical team leader will assist you in making any adjustment to your current arrangements. Please call the agency to contact our team leaders.
9. I need to hire someone to clean my parent's house and stay with him/her at times. I don't know where to look for someone. Can you recommend someone?
   We will help you find the resources you need. We maintain a list of private caregivers in the community or we can help you make connection  with one of the non-medical caregiving organizations. Please call the agency and ask to speak with either a home care social worker or a clinical team leader.
10. I live out of state and am concerned about the ongoing welfare of my parents in Addison County. What services might they be eligible to receive?
    We will speak with you extensively about your parents and help you develop a plan that meets their needs and yours. The plan may include referrals, which would allow us to provide care and oversight for your parents in their home, or it could result in us assisting you in obtaining services through other community resources.